![\"FAQtastic](\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-03-06-at-11-05-07-Topics-\u2039-SAVOIR-Base-de-connaissances-NOUS-Ouvert-Utile-Simple-\u2014-WordPress-1.png\")
<\/figure>\n<\/div>\n\n\n\n- \n
- Topics: <\/strong>listing, adding, editing new topics,<\/li>\n\n\n\n
- Add a new topic:=topic) <\/strong> : <\/strong>adding new topics,<\/li>\n\n\n\n
- TAgs:<\/strong> add tag taxonomies to associate them with your FAQs,<\/li>\n\n\n\n
- Thematics:<\/strong> listing, adding, editing themes,<\/li>\n\n\n\n
- Questions: <\/strong>list of all questions,<\/li>\n\n\n\n
- Pending questions:<\/strong> questions submitted by users awaiting moderation or added manually, an email address and a comment are stored in this table, enabling a personalised response to be sent to the user if necessary.<\/li>\n\n\n\n
- Settings : <\/strong>Elasticsearch settings.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n
Connecting Elastic Search to FAQtastic<\/h2>\n\n\n
\nPRO<\/p>\n<\/div>\n<\/div>\n\n\n\n
\n\n![\"FAQtastic](\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/settings_faqtastic.png\")
<\/figure>\n<\/div>\n\n\n\n\n\nPlease visit your Elastic Search space to retrieve the following information:<\/p>\n\n\n\n
- \n
- Index name: <\/strong>Insert the name of the index you created in Elastic Search.<\/li>\n\n\n\n
- Host:<\/strong> Insert the host of your Elastic Search.<\/li>\n\n\n\n
- Username:<\/strong> your username<\/li>\n\n\n\n
- Password: <\/strong>your password.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n
Taxonomies<\/h2>\n\n\n
Properly organising your FAQs by topic and theme will help your visitors find the subject they are interested in at a glance. <\/p>\n\n\n\n
In the pro version, organising topics by subject is even more useful for complex FAQs or when you have several FAQs on your site. This allows you to manage the display of specific subjects on different pages.<\/p>\n\n\n\n
Topics<\/h3>\n\n\n
\nPRO<\/p>\n<\/div>\n<\/div>\n\n\n\n
\n\n![\"\"](\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-14-27-31-Topics-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png\")
<\/figure>\n<\/div>\n\n\n\n\n\nThe list of topics allows you to:<\/p>\n\n\n\n
- \n
- Add new topics and their content<\/li>\n\n\n\n
- Edit existing topics<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n
Thematics<\/h3>\n\n\n
\n\n![\"FAQtastic](\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-14-28-12-Thematiques-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png\")
<\/figure>\n<\/div>\n\n\n\n\n\nThe list of thematics allows you to:<\/p>\n\n\n\n
- \n
- Add new thematics<\/li>\n\n\n\n
- Editing existing thematics<\/li>\n\n\n\n
- Prioritise topics into parent\/child categories
<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\nQuestions<\/h2>\n\n\n
On the left-hand side, complete the title with the question and the content with the answer to your FAQ.
Then, on the right-hand panel, link the FAQ to its subject and theme, and fill in keywords and contexts. The position and display of the question is managed automatically within the themes and subjects. <\/p>\n\n\n\nPlease note: if the FAQ is not assigned anywhere, it will be displayed under a theme called \u2018Other themes\u2019, the title of which can be customised. <\/p>\n\n\n\n
![\"FAQtastic](\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-01-28-at-10-56-27-Ajouter-une-nouvelle-FAQ-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress-1024x462.png\")
<\/figure>\n\n\n\n\n\n![\"FAQtastic](\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-01-28-at-10-41-30-Ajouter-une-nouvelle-FAQ-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png\")
<\/figure>\n<\/div>\n\n\n\n\nSelection of the thematic.s<\/h3><\/div>\n<\/div>\n<\/div>\n\n\n\n
\n\n![\"FAQtastic](\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-01-30-at-11-40-05-Ajouter-une-nouvelle-FAQ-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png\")
<\/figure>\n<\/div>\n\n\n\n\nSelection of the topic.s<\/h3>\n\n\n
\nPRO<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n\n![\"FAQtastic](\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-01-28-at-10-41-51-Ajouter-une-nouvelle-FAQ-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png\")
<\/figure>\n<\/div>\n\n\n\n\nAdding context.s<\/h3>\n\n\n
Integrate them one after the other, respecting punctuation. You may have several contexts for a single question.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n\n![\"FAQtastic](\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-01-28-at-10-42-00-Ajouter-une-nouvelle-FAQ-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png\")
<\/figure>\n<\/div>\n\n\n\n\nAdding keywords<\/h3><\/div>\n<\/div>\n<\/div>\n\n\n
General blocks<\/h2>\n\n\n
<\/div>\n\n\n\n\n\n![\"FAQtastic](\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-19-59-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png\")
<\/figure>\n<\/div>\n\n\n\n\nDisplaying FAQs<\/h3>\n\n\n
Once you have created your FAQ content, add the \u2018FAQtastic FAQ\u2019 block to your composition. page<\/strong>, article<\/strong> or template<\/strong>. The block manages the display of the entire FAQ and can be customised<\/strong> to adapt to your theme.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n\n![\"FAQtastic](\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-33-50-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png\")
<\/figure>\n<\/div>\n\n\n\n\n\n- \n
- Ability to group\/ungroup topics,<\/li>\n\n\n\n
- Show\/hide topic titles,<\/li>\n\n\n\n
- Display all topics or only a selection,<\/li>\n\n\n\n
- Customise the title of questions without a subject.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n
![\"FAQtastic](\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-33-56-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png\")
<\/figure>\n<\/div>\n\n\n\n\n\n- \n
- Group\/ungroup topics,<\/li>\n\n\n\n
- Show\/hide theme titles.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n
![\"FAQtastic](\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-34-07-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png\")
<\/figure>\n<\/div>\n\n\n\n\n\n- \n
- Enable\/Disable accordions,<\/li>\n\n\n\n
- Accordion option on thematics,<\/li>\n\n\n\n
- Accordion option on topics,<\/li>\n\n\n\n
- Choice of open\/closed icon.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n
![\"FAQtastic](\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-53-10-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png\")
<\/figure>\n<\/div>\n\n\n\n\n\n- \n
- General styling of the block: text and background colours, internal and external margins<\/li>\n\n\n\n
- Styling accordion icons: colours, fonts, sizes, inner and outer margins, borders, radius<\/li>\n\n\n\n
- Stylisation of subjects, thematics, questions, contexts, answers:\n
- \n
- block colour, <\/li>\n\n\n\n
- internal and external margins, <\/li>\n\n\n\n
- borders, <\/li>\n\n\n\n
- radius, <\/li>\n\n\n\n
- colours of titles and backgrounds, <\/li>\n\n\n\n
- fonts, <\/li>\n\n\n\n
- text sizes<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n\n\n\n\n\n![\"FAQtastic](\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-20-06-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png\")
<\/figure>\n<\/div>\n\n\n\n\nDisplaying the Chatbot<\/h3>\n\n\n
Add the \u2018FAQtastic Chatbot\u2019 block to your composition of page<\/strong>, article<\/strong> or template<\/strong>. The block manages the chatbot display and can be customised<\/strong> to adapt to your theme.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n\n![\"FAQtatsic](\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-03-06-at-11-27-08-Pied-de-page-\u2039-Element-de-modele-\u2039-SSM-Mer-Test-Beneficiaires-\u2039-Editeur-\u2014-WordPress.png\")
<\/figure>\n<\/div>\n\n\n\n\n\n- \n
- Chatbot window locations: \n
- \n
- Bottom right<\/li>\n\n\n\n
- Bottom left<\/li>\n\n\n\n
- Top right<\/li>\n\n\n\n
- Top left<\/li>\n\n\n\n
- Relative<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- Customising the chatbot title,<\/li>\n\n\n\n
- Customising the chatbot subtitle,<\/li>\n\n\n\n
- Enable suggestions: enables users to suggest questions if they cannot find any results for their query.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n
![\"FAQtatsic](\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-03-06-at-11-33-00-Pied-de-page-\u2039-Element-de-modele-\u2039-SSM-Mer-Test-Beneficiaires-\u2039-Editeur-\u2014-WordPress.png\")
<\/figure>\n<\/div>\n\n\n\n\n\n- \n
- Label: title above the button to submit a question,<\/li>\n\n\n\n
- Button text: text on the button,<\/li>\n\n\n\n
- Confirmation message: addition of text confirming that the question has been sent.<\/li>\n<\/ul>\n\n\n\n
Note:<\/strong> The email address for receiving questions must be configured in the FAQtastic settings.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n\n![\"FAQtatsic](\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-03-06-at-11-27-22-Pied-de-page-\u2039-Element-de-modele-\u2039-SSM-Mer-Test-Beneficiaires-\u2039-Editeur-\u2014-WordPress.png\")
<\/figure>\n<\/div>\n\n\n\n\n\n- \n
- First message: first bubble in the chatbot,<\/li>\n\n\n\n
- Indicative text: text in the search field.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n
![\"FAQtatsic](\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-03-06-at-11-28-53-Pied-de-page-\u2039-Element-de-modele-\u2039-SSM-Mer-Test-Beneficiaires-\u2039-Editeur-\u2014-WordPress.png\")
<\/figure>\n<\/div>\n\n\n\n\n\n- \n
- Chatbot button and header settings and styles: \n
- \n
- Background colours and text<\/li>\n\n\n\n
- Fonts, <\/li>\n\n\n\n
- Size,<\/li>\n\n\n\n
- Customising the chatbot icon <\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n
![\"FAQtatsic](\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/chatbot_style_message-bot-userbubble.png\")
<\/figure>\n<\/div>\n\n\n\n\n\n- \n
- Choosing the background colour of the dialogue box<\/li>\n\n\n\n
- Styling of chatbot and visitor bubbles: \n
- \n
- Background and text colours,<\/li>\n\n\n\n
- Internal and external margins,<\/li>\n\n\n\n
- Text size,<\/li>\n\n\n\n
- Radius<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n
![\"FAQtatsic](\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-03-06-at-11-56-57-Pied-de-page-\u2039-Element-de-modele-\u2039-SSM-Mer-Test-Beneficiaires-\u2039-Editeur-\u2014-WordPress.png\")
<\/figure>\n<\/div>\n\n\n\n\n\n- \n
- Choosing the background colour of the dialogue box<\/li>\n\n\n\n
- Styling of chatbot and visitor bubbles: \n
- \n
- Background and text colours,<\/li>\n\n\n\n
- Internal and external margins,<\/li>\n\n\n\n
- Text size,<\/li>\n\n\n\n
- Radius<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n\n\n\n\n\n![\"FAQtastic](\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-20-12-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png\")
<\/figure>\n<\/div>\n\n\n\n\nDisplaying contexts<\/h3>\n\n\n
Add the \u2018FAQtastic Context\u2019 block to your composition of page<\/strong>, article<\/strong> or template<\/strong> if you wish to make the context visible on the question page, for example.
The context title is customisable.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n\n\n\n\n\n![\"FAQtastic](\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-20-15-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png\")
<\/figure>\n<\/div>\n\n\n\n\n\nDisplaying number of questions by topics<\/h3>\n\n\n
\nPRO<\/p>\n<\/div>\n<\/div>\n\n\n\n
Add the \u2018FAQtastic Count by Topic\u2019 block to your composition of page<\/strong>, article<\/strong> or template<\/strong> to display the number of questions in your content.
The names of the units can be customised, as can the colours, text sizes and internal and external margins.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n\n\n\n\n\n![\"FAQtastic](\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-03-06-at-13-32-38-Pied-de-page-\u2039-Element-de-modele-\u2039-SSM-Mer-Test-Beneficiaires-\u2039-Editeur-\u2014-WordPress.png\")
<\/figure>\n<\/div>\n\n\n\n\n\nDisplaying questions of the same topic<\/h3>\n\n\n
\nPRO<\/p>\n<\/div>\n<\/div>\n\n\n\n
Add the \u2018FAQtastic Siblings\u2019 block to your composition of page<\/strong>, article<\/strong> or template<\/strong> to display other questions on the same topic to facilitate navigation between questions.
<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n\n\n\n\n\n![\"FAQTastic](\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-03-06-at-13-33-46-Pied-de-page-\u2039-Element-de-modele-\u2039-SSM-Mer-Test-Beneficiaires-\u2039-Editeur-\u2014-WordPress.png\")
<\/figure>\n<\/div>\n\n\n\n\n\nFAQs identicator<\/h3>\n\n\n
\nPRO<\/p>\n<\/div>\n<\/div>\n\n\n\n
Add the \u2018FAQtastic Indicator\u2019 block to your composition of page<\/strong>, article<\/strong> or template<\/strong> to distinguish your FAQs from other content in your loops.
This block allows for free composition by adding as many content blocks as you wish.
For example, if you want to display your questions as an \u2018FAQ\u2019 taxonomy so that your questions stand out at a glance in search results. <\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n\n\n\n<\/div>\n\n\n\nWould you like more information about the features of the plugin ?<\/h2>\n\n\n
- Chatbot button and header settings and styles: \n
- Chatbot window locations: \n
- Host:<\/strong> Insert the host of your Elastic Search.<\/li>\n\n\n\n
- Add a new topic:=topic) <\/strong> : <\/strong>adding new topics,<\/li>\n\n\n\n
![\"\"](\"https:\/\/apps.avecnous.eu\/wp-content\/uploads\/sites\/28\/2026\/02\/Visu_FAQtastic_PRO.png\")
<\/figure>\n<\/div>\n\n\n\n