{"id":1655,"date":"2026-03-06T16:09:59","date_gmt":"2026-03-06T15:09:59","guid":{"rendered":"https:\/\/savoir.avecnous.eu\/?page_id=1655"},"modified":"2026-09-02T16:02:02","modified_gmt":"2026-09-02T14:02:02","slug":"faqtastic-la-faq-qui-dialogue-avec-vos-visiteurs","status":"publish","type":"faqtastic-topic","link":"https:\/\/savoir.avecnous.eu\/en\/faq\/faqtastic-la-faq-qui-dialogue-avec-vos-visiteurs\/","title":{"rendered":"FAQtastic: the FAQ that interacts with your visitors"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div>\n<h2 id=\"installation\" class=\"wp-block-heading\" style=\"margin-top:0;margin-bottom:0\">Installation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The plugin is installed like any other plugin, by uploading the zip archive and activating it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The free (core) and pro versions will need to be activated together for the extension to function properly.<\/p>\n\n\n\n<h2 id=\"menus\" class=\"wp-block-heading\">Menus<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-a1f632ab wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"246\" src=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-03-06-at-11-05-07-Topics-\u2039-SAVOIR-Base-de-connaissances-NOUS-Ouvert-Utile-Simple-\u2014-WordPress-1.png\" alt=\"FAQtastic : menus\" class=\"wp-image-1870\" srcset=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-03-06-at-11-05-07-Topics-\u2039-SAVOIR-Base-de-connaissances-NOUS-Ouvert-Utile-Simple-\u2014-WordPress-1.png 160w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-03-06-at-11-05-07-Topics-\u2039-SAVOIR-Base-de-connaissances-NOUS-Ouvert-Utile-Simple-\u2014-WordPress-1-8x12.png 8w\" sizes=\"auto, (max-width: 160px) 100vw, 160px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<ul class=\"wp-block-list\">\n<li class=\"pro\"><strong>Topics: <\/strong>listing, adding, editing new topics,<\/li>\n\n\n\n<li class=\"pro\"><strong>Add a new topic:<strong>=topic) <\/strong> : <\/strong>adding new topics,<\/li>\n\n\n\n<li><strong>TAgs:<\/strong> add tag taxonomies to associate them with your FAQs,<\/li>\n\n\n\n<li><strong>Thematics:<\/strong> listing, adding, editing themes,<\/li>\n\n\n\n<li><strong>Questions: <\/strong>list of all questions,<\/li>\n\n\n\n<li><strong>Pending questions:<\/strong> questions submitted by users awaiting moderation or added manually, an email address and a comment are stored in this table, enabling a personalised response to be sent to the user if necessary.<\/li>\n\n\n\n<li class=\"pro\"><strong>Settings : <\/strong>Elasticsearch settings.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-4f997e27 wp-block-group-is-layout-flex\">\n<h2 id=\"connection-delastic-search-a-faqtastic\" class=\"wp-block-heading\">Connecting Elastic Search to FAQtastic<\/h2>\n\n\n\n<div class=\"wp-block-group has-custom-jaune-nous-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-a79acb48 wp-block-group-is-layout-constrained\" style=\"border-top-left-radius:50px;border-top-right-radius:50px;border-bottom-left-radius:50px;border-bottom-right-radius:50px;padding-top:3px;padding-right:10px;padding-bottom:3px;padding-left:10px\">\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;font-size:0.7rem;font-style:normal;font-weight:1000\">PRO<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9437c248 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"867\" height=\"817\" src=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/settings_faqtastic.png\" alt=\"FAQtastic : elastic search settings\" class=\"wp-image-1657\" srcset=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/settings_faqtastic.png 867w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/settings_faqtastic-300x283.png 300w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/settings_faqtastic-768x724.png 768w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/settings_faqtastic-13x12.png 13w\" sizes=\"auto, (max-width: 867px) 100vw, 867px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group is-vertical is-nowrap is-layout-flex wp-container-core-group-is-layout-cadb768e wp-block-group-is-layout-flex\">\n<p class=\"wp-block-paragraph\">Please visit your Elastic Search space to retrieve the following information:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Index name: <\/strong>Insert the name of the index you created in Elastic Search.<\/li>\n\n\n\n<li><strong>Host:<\/strong> Insert the host of your Elastic Search.<\/li>\n\n\n\n<li><strong>Username:<\/strong> your username<\/li>\n\n\n\n<li><strong>Password: <\/strong>your password.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 id=\"taxonomies\" class=\"wp-block-heading\">Taxonomies<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Properly organising your FAQs by topic and theme will help your visitors find the subject they are interested in at a glance. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the pro version, organising topics by subject is even more useful for complex FAQs or when you have several FAQs on your site. This allows you to manage the display of specific subjects on different pages.<\/p>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-4f997e27 wp-block-group-is-layout-flex\">\n<h3 id=\"sujets-topics\" class=\"wp-block-heading\">Topics<\/h3>\n\n\n\n<div class=\"wp-block-group has-custom-jaune-nous-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-a79acb48 wp-block-group-is-layout-constrained\" style=\"border-top-left-radius:50px;border-top-right-radius:50px;border-bottom-left-radius:50px;border-bottom-right-radius:50px;padding-top:3px;padding-right:10px;padding-bottom:3px;padding-left:10px\">\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;font-size:0.7rem;font-style:normal;font-weight:1000\">PRO<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9437c248 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"457\" height=\"303\" src=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-14-27-31-Topics-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png\" alt=\"\" class=\"wp-image-1658\" srcset=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-14-27-31-Topics-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png 457w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-14-27-31-Topics-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress-300x199.png 300w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-14-27-31-Topics-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress-18x12.png 18w\" sizes=\"auto, (max-width: 457px) 100vw, 457px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group is-vertical is-nowrap is-layout-flex wp-container-core-group-is-layout-cadb768e wp-block-group-is-layout-flex\">\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">The list of topics allows you to:<\/p>\n\n\n\n<ul style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\" class=\"wp-block-list\">\n<li>Add new topics and their content<\/li>\n\n\n\n<li>Edit existing topics<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h3 id=\"thematiques\" class=\"wp-block-heading\">Thematics<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9437c248 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"618\" height=\"977\" src=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-14-28-12-Thematiques-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png\" alt=\"FAQtastic : th\u00e9matiques\" class=\"wp-image-1682\" srcset=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-14-28-12-Thematiques-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png 618w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-14-28-12-Thematiques-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress-190x300.png 190w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-14-28-12-Thematiques-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress-8x12.png 8w\" sizes=\"auto, (max-width: 618px) 100vw, 618px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group is-vertical is-nowrap is-layout-flex wp-container-core-group-is-layout-cadb768e wp-block-group-is-layout-flex\">\n<p class=\"wp-block-paragraph\">The list of thematics allows you to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Add new thematics<\/li>\n\n\n\n<li>Editing existing thematics<\/li>\n\n\n\n<li>Prioritise topics into parent\/child categories<br><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 id=\"les-questions\" class=\"wp-block-heading\">Questions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">On the left-hand side, complete the title with the question and the content with the answer to your FAQ.<br><br>Then, on the right-hand panel, link the FAQ to its subject and theme, and fill in keywords and contexts. The position and display of the question is managed automatically within the themes and subjects. <\/p>\n\n\n\n<p class=\"has-custom-noir-nous-color has-custom-gris-clair-2-nous-background-color has-text-color has-background wp-block-paragraph\" style=\"border-radius:10px;border-left-color:var(--wp--preset--color--custom-jaune-nous);border-left-width:30px;font-style:normal;font-weight:900\">Please note: if the FAQ is not assigned anywhere, it will be displayed under a theme called \u2018Other themes\u2019, the title of which can be customised. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"462\" src=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-01-28-at-10-56-27-Ajouter-une-nouvelle-FAQ-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress-1024x462.png\" alt=\"FAQtastic : ajouter une faq\" class=\"wp-image-1660\" srcset=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-01-28-at-10-56-27-Ajouter-une-nouvelle-FAQ-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress-1024x462.png 1024w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-01-28-at-10-56-27-Ajouter-une-nouvelle-FAQ-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress-300x135.png 300w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-01-28-at-10-56-27-Ajouter-une-nouvelle-FAQ-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress-768x346.png 768w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-01-28-at-10-56-27-Ajouter-une-nouvelle-FAQ-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress-1536x693.png 1536w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-01-28-at-10-56-27-Ajouter-une-nouvelle-FAQ-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress-18x8.png 18w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-01-28-at-10-56-27-Ajouter-une-nouvelle-FAQ-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png 1863w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9437c248 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"275\" height=\"185\" src=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-01-28-at-10-41-30-Ajouter-une-nouvelle-FAQ-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png\" alt=\"FAQtastic : ajouter une faq - s\u00e9lection th\u00e9matiques\" class=\"wp-image-1661\" srcset=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-01-28-at-10-41-30-Ajouter-une-nouvelle-FAQ-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png 275w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-01-28-at-10-41-30-Ajouter-une-nouvelle-FAQ-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress-18x12.png 18w\" sizes=\"auto, (max-width: 275px) 100vw, 275px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group is-vertical is-nowrap is-layout-flex wp-container-core-group-is-layout-cadb768e wp-block-group-is-layout-flex\">\n<h3 id=\"selection-des-thematiques\" class=\"wp-block-heading\">Selection of the thematic.s<\/h3>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9437c248 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"280\" height=\"105\" src=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-01-30-at-11-40-05-Ajouter-une-nouvelle-FAQ-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png\" alt=\"FAQtastic : ajouter une faq - s\u00e9lection topics\" class=\"wp-image-1664\" srcset=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-01-30-at-11-40-05-Ajouter-une-nouvelle-FAQ-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png 280w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-01-30-at-11-40-05-Ajouter-une-nouvelle-FAQ-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress-18x7.png 18w\" sizes=\"auto, (max-width: 280px) 100vw, 280px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group is-horizontal is-nowrap is-layout-flex wp-container-core-group-is-layout-33cdb709 wp-block-group-is-layout-flex\">\n<h3 id=\"selection-dudes-sujets\" class=\"wp-block-heading\">Selection of the topic.s<\/h3>\n\n\n\n<div class=\"wp-block-group has-custom-jaune-nous-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-a79acb48 wp-block-group-is-layout-constrained\" style=\"border-top-left-radius:50px;border-top-right-radius:50px;border-bottom-left-radius:50px;border-bottom-right-radius:50px;padding-top:3px;padding-right:10px;padding-bottom:3px;padding-left:10px\">\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;font-size:0.7rem;font-style:normal;font-weight:1000\">PRO<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9437c248 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"280\" height=\"182\" src=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-01-28-at-10-41-51-Ajouter-une-nouvelle-FAQ-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png\" alt=\"FAQtastic : ajouter une faq - ajout contextes\" class=\"wp-image-1662\" srcset=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-01-28-at-10-41-51-Ajouter-une-nouvelle-FAQ-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png 280w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-01-28-at-10-41-51-Ajouter-une-nouvelle-FAQ-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress-18x12.png 18w\" sizes=\"auto, (max-width: 280px) 100vw, 280px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group is-vertical is-nowrap is-layout-flex wp-container-core-group-is-layout-cadb768e wp-block-group-is-layout-flex\">\n<h3 id=\"ajout-des-contextes\" class=\"wp-block-heading\">Adding context.s<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Integrate them one after the other, respecting punctuation. You may have several contexts for a single question.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9437c248 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"278\" height=\"142\" src=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-01-28-at-10-42-00-Ajouter-une-nouvelle-FAQ-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png\" alt=\"FAQtastic : ajouter une faq - ajout mots-cl\u00e9s\" class=\"wp-image-1663\" srcset=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-01-28-at-10-42-00-Ajouter-une-nouvelle-FAQ-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png 278w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-01-28-at-10-42-00-Ajouter-une-nouvelle-FAQ-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress-18x9.png 18w\" sizes=\"auto, (max-width: 278px) 100vw, 278px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group is-vertical is-nowrap is-layout-flex wp-container-core-group-is-layout-cadb768e wp-block-group-is-layout-flex\">\n<h3 id=\"ajout-des-motscles\" class=\"wp-block-heading\">Adding keywords<\/h3>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-4f997e27 wp-block-group-is-layout-flex\">\n<h2 id=\"les-questions-en-attente\" class=\"wp-block-heading\">Les questions en attente<\/h2>\n\n\n\n<div class=\"wp-block-group has-custom-jaune-nous-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-a79acb48 wp-block-group-is-layout-constrained\" style=\"border-top-left-radius:50px;border-top-right-radius:50px;border-bottom-left-radius:50px;border-bottom-right-radius:50px;padding-top:3px;padding-right:10px;padding-bottom:3px;padding-left:10px\">\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;font-size:0.7rem;font-style:normal;font-weight:1000\">PRO<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9437c248 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"341\" height=\"533\" src=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/03\/Screenshot-2026-09-02-at-12-55-51-SAVOIR-Base-de-connaissances-NOUS-Ouvert-Utile-Simple-Base-de-connaissance-NOUS-Ouvert-Utile-Simple.png\" alt=\"FAQtastic : suggestion de question\" class=\"wp-image-2248\" srcset=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/03\/Screenshot-2026-09-02-at-12-55-51-SAVOIR-Base-de-connaissances-NOUS-Ouvert-Utile-Simple-Base-de-connaissance-NOUS-Ouvert-Utile-Simple.png 341w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/03\/Screenshot-2026-09-02-at-12-55-51-SAVOIR-Base-de-connaissances-NOUS-Ouvert-Utile-Simple-Base-de-connaissance-NOUS-Ouvert-Utile-Simple-192x300.png 192w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/03\/Screenshot-2026-09-02-at-12-55-51-SAVOIR-Base-de-connaissances-NOUS-Ouvert-Utile-Simple-Base-de-connaissance-NOUS-Ouvert-Utile-Simple-8x12.png 8w\" sizes=\"auto, (max-width: 341px) 100vw, 341px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<h3 id=\"proposer-a-vos-utilisateurs-de-vous-suggerer-leurs-questions-depuis-le-chatbot\" class=\"wp-block-heading\">Proposer \u00e0 vos utilisateurs de vous sugg\u00e9rer leurs questions depuis le chatbot<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Rien de plus frustrant que de ne pas trouver de r\u00e9ponse \u00e0 sa question, si le chatbot ne peut pas fournir cette information, le Chatbot propose l&rsquo;option :<\/p>\n\n\n\n<h4 id=\"activer-les-suggestions\" class=\"wp-block-heading\" style=\"margin-top:0;margin-bottom:0\">activer les suggestions<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Un bloc avec bouton personnalisable est propos\u00e9 en bas du chatbot lorsque l&rsquo;utilisateur ne trouve pas de r\u00e9ponse apr\u00e8s plusieurs formulation de questions.<br><br>Vos utilisateurs peuvent d\u00e9sormais vous envoyer leur question directement.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9437c248 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"328\" height=\"502\" data-id=\"2241\" src=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/03\/faqtastic_envoie-form_suggestion.png\" alt=\"FAQtastic : formulaire de suggestion de question\" class=\"wp-image-2241\" srcset=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/03\/faqtastic_envoie-form_suggestion.png 328w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/03\/faqtastic_envoie-form_suggestion-196x300.png 196w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/03\/faqtastic_envoie-form_suggestion-8x12.png 8w\" sizes=\"auto, (max-width: 328px) 100vw, 328px\" \/><\/figure>\n<\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<h4 id=\"lutilisateur-remplit-un-formulaire-pour-proposer-sa-question\" class=\"wp-block-heading\" style=\"margin-top:0;margin-bottom:0\">L&rsquo;utilisateur remplit un formulaire pour proposer sa question<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Le formulaire r\u00e9cup\u00e8re :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le mail de l&rsquo;utilisateur : pour qu&rsquo;il soit alert\u00e9 lorsqu&rsquo;une r\u00e9ponse \u00e0 \u00e9t\u00e9 apport\u00e9e \u00e0 sa question.<\/li>\n\n\n\n<li>Sa question : peut \u00eatre r\u00e9utilis\u00e9e dans la cr\u00e9ation de la FAQ.<\/li>\n\n\n\n<li>Un contexte ou description de la demande : peut \u00eatre r\u00e9utilis\u00e9 dans la cr\u00e9ation de la FAQ.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<h3 id=\"cote-backoffice\" class=\"wp-block-heading\">C\u00f4t\u00e9 backoffice<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Vous recevez une notification par mail lorsqu&rsquo;un utilisateur fait une proposition de question. Vous pouvez consulter la liste des demandes depuis le menu<strong> FAQtastic > Suggestions.<\/strong><br><br>Traitement de la question et de son status : <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>cr\u00e9er une question FAQ de la question directement depuis la liste. <\/li>\n\n\n\n<li>vous pouvez aussi choisir de l&rsquo;ignorer  <\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">L&rsquo;utilisateur re\u00e7oit une notification par email lorsqu&rsquo;une r\u00e9ponse \u00e0 \u00e9t\u00e9 apport\u00e9e.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"278\" src=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/09\/faqtastic_interface_pendingquestion-1024x278.png\" alt=\"FAQtastic : interface gestion des suggestions de question\" class=\"wp-image-2252\" srcset=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/09\/faqtastic_interface_pendingquestion-1024x278.png 1024w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/09\/faqtastic_interface_pendingquestion-300x81.png 300w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/09\/faqtastic_interface_pendingquestion-768x208.png 768w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/09\/faqtastic_interface_pendingquestion-1536x417.png 1536w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/09\/faqtastic_interface_pendingquestion-18x5.png 18w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/09\/faqtastic_interface_pendingquestion.png 1637w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 id=\"les-blocs-generaux\" class=\"wp-block-heading\">General blocks<\/h2>\n\n\n\n<div style=\"margin-top:0;margin-bottom:0;height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9437c248 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"132\" height=\"112\" src=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-19-59-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png\" alt=\"FAQtastic : le bloc\" class=\"wp-image-1665\" srcset=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-19-59-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png 132w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-19-59-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress-14x12.png 14w\" sizes=\"auto, (max-width: 132px) 100vw, 132px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group is-vertical is-nowrap is-layout-flex wp-container-core-group-is-layout-cadb768e wp-block-group-is-layout-flex\">\n<h3 id=\"affichage-des-faqs\" class=\"wp-block-heading\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">Displaying FAQs<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">Once you have created your FAQ content, add the \u2018FAQtastic FAQ\u2019 block to your composition. <strong>page<\/strong>, <strong>article<\/strong> or <strong>template<\/strong>. The block manages the display of the entire FAQ and can be <strong>customised<\/strong> to adapt to your theme.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9437c248 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"350\" height=\"316\" src=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-33-50-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png\" alt=\"FAQtastic : gestion affichage des topics\" class=\"wp-image-1671\" srcset=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-33-50-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png 350w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-33-50-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress-300x271.png 300w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-33-50-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress-13x12.png 13w\" sizes=\"auto, (max-width: 350px) 100vw, 350px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group is-vertical is-nowrap is-layout-flex wp-container-core-group-is-layout-cadb768e wp-block-group-is-layout-flex\">\n<ul class=\"wp-block-list\">\n<li class=\"pro\">Ability to group\/ungroup topics,<\/li>\n\n\n\n<li class=\"pro\">Show\/hide topic titles,<\/li>\n\n\n\n<li class=\"pro\">Display all topics or only a selection,<\/li>\n\n\n\n<li class=\"pro\">Customise the title of questions without a subject.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9437c248 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"350\" height=\"146\" src=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-33-56-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png\" alt=\"FAQtastic : gestion affichage des th\u00e9matiques\" class=\"wp-image-1670\" srcset=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-33-56-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png 350w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-33-56-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress-300x125.png 300w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-33-56-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress-18x8.png 18w\" sizes=\"auto, (max-width: 350px) 100vw, 350px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group is-vertical is-nowrap is-layout-flex wp-container-core-group-is-layout-cadb768e wp-block-group-is-layout-flex\">\n<ul class=\"wp-block-list\">\n<li>Group\/ungroup topics,<\/li>\n\n\n\n<li>Show\/hide theme titles.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9437c248 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"350\" height=\"573\" src=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-34-07-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png\" alt=\"FAQtastic : gestion affichage des accord\u00e9ons\" class=\"wp-image-1672\" srcset=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-34-07-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png 350w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-34-07-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress-183x300.png 183w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-34-07-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress-7x12.png 7w\" sizes=\"auto, (max-width: 350px) 100vw, 350px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group is-vertical is-nowrap is-layout-flex wp-container-core-group-is-layout-cadb768e wp-block-group-is-layout-flex\">\n<ul class=\"wp-block-list\">\n<li>Enable\/Disable accordions,<\/li>\n\n\n\n<li>Accordion option on thematics,<\/li>\n\n\n\n<li class=\"pro\">Accordion option on topics,<\/li>\n\n\n\n<li>Choice of open\/closed icon.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9437c248 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"280\" height=\"746\" src=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-53-10-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png\" alt=\"FAQtastic : styles du bloc FAQtastic FAQ\" class=\"wp-image-1673\" srcset=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-53-10-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png 280w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-53-10-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress-113x300.png 113w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-53-10-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress-5x12.png 5w\" sizes=\"auto, (max-width: 280px) 100vw, 280px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group is-vertical is-nowrap is-layout-flex wp-container-core-group-is-layout-cadb768e wp-block-group-is-layout-flex\">\n<ul class=\"wp-block-list\">\n<li>General styling of the block: text and background colours, internal and external margins<\/li>\n\n\n\n<li class=\"pro\">Styling accordion icons: colours, fonts, sizes, inner and outer margins, borders, radius<\/li>\n\n\n\n<li>Stylisation of subjects, thematics, questions, contexts, answers:\n<ul class=\"wp-block-list\">\n<li class=\"pro\">block colour, <\/li>\n\n\n\n<li class=\"pro\">internal and external margins, <\/li>\n\n\n\n<li class=\"pro\">borders, <\/li>\n\n\n\n<li class=\"pro\">radius, <\/li>\n\n\n\n<li>colours of titles and backgrounds, <\/li>\n\n\n\n<li class=\"pro\">fonts, <\/li>\n\n\n\n<li class=\"pro\">text sizes<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator alignwide has-text-color has-custom-jaune-nous-color has-alpha-channel-opacity has-custom-jaune-nous-background-color has-background\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9437c248 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"132\" height=\"131\" src=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-20-06-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png\" alt=\"FAQtastic : le bloc du chatbot\" class=\"wp-image-1666\" srcset=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-20-06-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png 132w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-20-06-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress-12x12.png 12w\" sizes=\"auto, (max-width: 132px) 100vw, 132px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group is-vertical is-nowrap is-layout-flex wp-container-core-group-is-layout-cadb768e wp-block-group-is-layout-flex\">\n<h3 id=\"affichage-du-chatbot\" class=\"wp-block-heading\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">Displaying the Chatbot<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">Add the \u2018FAQtastic Chatbot\u2019 block to your composition of <strong>page<\/strong>, <strong>article<\/strong> or <strong>template<\/strong>. The block manages the chatbot display and can be <strong>customised<\/strong> to adapt to your theme.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9437c248 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"350\" height=\"407\" src=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-03-06-at-11-27-08-Pied-de-page-\u2039-Element-de-modele-\u2039-SSM-Mer-Test-Beneficiaires-\u2039-Editeur-\u2014-WordPress.png\" alt=\"FAQtatsic chatbot : r\u00e9glages\" class=\"wp-image-1871\" srcset=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-03-06-at-11-27-08-Pied-de-page-\u2039-Element-de-modele-\u2039-SSM-Mer-Test-Beneficiaires-\u2039-Editeur-\u2014-WordPress.png 350w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-03-06-at-11-27-08-Pied-de-page-\u2039-Element-de-modele-\u2039-SSM-Mer-Test-Beneficiaires-\u2039-Editeur-\u2014-WordPress-258x300.png 258w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-03-06-at-11-27-08-Pied-de-page-\u2039-Element-de-modele-\u2039-SSM-Mer-Test-Beneficiaires-\u2039-Editeur-\u2014-WordPress-10x12.png 10w\" sizes=\"auto, (max-width: 350px) 100vw, 350px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group is-vertical is-nowrap is-layout-flex wp-container-core-group-is-layout-cadb768e wp-block-group-is-layout-flex\">\n<ul class=\"wp-block-list\">\n<li>Chatbot window locations: \n<ul class=\"wp-block-list\">\n<li>Bottom right<\/li>\n\n\n\n<li>Bottom left<\/li>\n\n\n\n<li>Top right<\/li>\n\n\n\n<li>Top left<\/li>\n\n\n\n<li>Relative<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Customising the chatbot title,<\/li>\n\n\n\n<li class=\"pro\">Customising the chatbot subtitle,<\/li>\n\n\n\n<li class=\"pro\">Enable suggestions: enables users to suggest questions if they cannot find any results for their query.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9437c248 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"350\" height=\"242\" src=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-03-06-at-11-27-22-Pied-de-page-\u2039-Element-de-modele-\u2039-SSM-Mer-Test-Beneficiaires-\u2039-Editeur-\u2014-WordPress.png\" alt=\"FAQtatsic chatbot : configuration messages dans le chatbot\" class=\"wp-image-1873\" srcset=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-03-06-at-11-27-22-Pied-de-page-\u2039-Element-de-modele-\u2039-SSM-Mer-Test-Beneficiaires-\u2039-Editeur-\u2014-WordPress.png 350w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-03-06-at-11-27-22-Pied-de-page-\u2039-Element-de-modele-\u2039-SSM-Mer-Test-Beneficiaires-\u2039-Editeur-\u2014-WordPress-300x207.png 300w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-03-06-at-11-27-22-Pied-de-page-\u2039-Element-de-modele-\u2039-SSM-Mer-Test-Beneficiaires-\u2039-Editeur-\u2014-WordPress-18x12.png 18w\" sizes=\"auto, (max-width: 350px) 100vw, 350px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group is-vertical is-nowrap is-layout-flex wp-container-core-group-is-layout-cadb768e wp-block-group-is-layout-flex\">\n<ul class=\"wp-block-list\">\n<li>First message: first bubble in the chatbot,<\/li>\n\n\n\n<li class=\"pro\">Indicative text: text in the search field.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9437c248 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"350\" height=\"823\" src=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-03-06-at-11-28-53-Pied-de-page-\u2039-Element-de-modele-\u2039-SSM-Mer-Test-Beneficiaires-\u2039-Editeur-\u2014-WordPress.png\" alt=\"FAQtatsic chatbot : style des boutons et entete\" class=\"wp-image-1874\" srcset=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-03-06-at-11-28-53-Pied-de-page-\u2039-Element-de-modele-\u2039-SSM-Mer-Test-Beneficiaires-\u2039-Editeur-\u2014-WordPress.png 350w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-03-06-at-11-28-53-Pied-de-page-\u2039-Element-de-modele-\u2039-SSM-Mer-Test-Beneficiaires-\u2039-Editeur-\u2014-WordPress-128x300.png 128w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-03-06-at-11-28-53-Pied-de-page-\u2039-Element-de-modele-\u2039-SSM-Mer-Test-Beneficiaires-\u2039-Editeur-\u2014-WordPress-5x12.png 5w\" sizes=\"auto, (max-width: 350px) 100vw, 350px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group is-vertical is-nowrap is-layout-flex wp-container-core-group-is-layout-cadb768e wp-block-group-is-layout-flex\">\n<ul class=\"wp-block-list\">\n<li>Chatbot button and header settings and styles: \n<ul class=\"wp-block-list\">\n<li>Background colours and text<\/li>\n\n\n\n<li class=\"pro\">Fonts, <\/li>\n\n\n\n<li class=\"pro\">Size,<\/li>\n\n\n\n<li class=\"pro\">Customising the chatbot icon <\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9437c248 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"280\" height=\"685\" src=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/chatbot_style_message-bot-userbubble.png\" alt=\"FAQtatsic chatbot : style des bulles de messages et bo\u00eete de dialogue\" class=\"wp-image-1875\" srcset=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/chatbot_style_message-bot-userbubble.png 280w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/chatbot_style_message-bot-userbubble-123x300.png 123w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/chatbot_style_message-bot-userbubble-5x12.png 5w\" sizes=\"auto, (max-width: 280px) 100vw, 280px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group is-vertical is-nowrap is-layout-flex wp-container-core-group-is-layout-cadb768e wp-block-group-is-layout-flex\">\n<ul class=\"wp-block-list\">\n<li>Choosing the background colour of the dialogue box<\/li>\n\n\n\n<li>Styling of chatbot and visitor bubbles: \n<ul class=\"wp-block-list\">\n<li>Background and text colours,<\/li>\n\n\n\n<li class=\"pro\">Internal and external margins,<\/li>\n\n\n\n<li class=\"pro\">Text size,<\/li>\n\n\n\n<li class=\"pro\">Radius<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9437c248 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"280\" height=\"443\" src=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/03\/faqtastic_activer-suggestions-reglages.png\" alt=\"FAQtastic : Activer les suggestions et r\u00e9glages textes\" class=\"wp-image-2243\" srcset=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/03\/faqtastic_activer-suggestions-reglages.png 280w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/03\/faqtastic_activer-suggestions-reglages-190x300.png 190w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/03\/faqtastic_activer-suggestions-reglages-8x12.png 8w\" sizes=\"auto, (max-width: 280px) 100vw, 280px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<h4 id=\"activer-loption-des-suggestions-de-question\" class=\"wp-block-heading pro\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">Activer l&rsquo;option des suggestions de question :<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Dans l&rsquo;onglet Suggestions > Personnalisez les textes pour vos visiteurs :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Label: title above the button to submit a question,<\/li>\n\n\n\n<li>Button text: text on the button,<\/li>\n\n\n\n<li>Message de confirmation : apr\u00e8s envoie de la question via le formulaire.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-custom-noir-nous-color has-custom-gris-clair-2-nous-background-color has-text-color has-background wp-block-paragraph\" style=\"border-radius:10px;border-left-color:var(--wp--preset--color--custom-jaune-nous);border-left-width:30px;font-style:normal;font-weight:400\"><strong>Note:<\/strong> The email address for receiving questions must be configured in the FAQtastic settings.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9437c248 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"280\" height=\"551\" src=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/03\/faqtastic_styles-label.png\" alt=\"FAQtastic : styles du titre sur le bouton\" class=\"wp-image-2245\" srcset=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/03\/faqtastic_styles-label.png 280w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/03\/faqtastic_styles-label-152x300.png 152w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/03\/faqtastic_styles-label-6x12.png 6w\" sizes=\"auto, (max-width: 280px) 100vw, 280px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"wp-block-paragraph\">G\u00e9rez le style de votre bloc suggestions pour le label<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Textes et polices<\/li>\n\n\n\n<li>Couleurs<\/li>\n\n\n\n<li>Espacements<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9437c248 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"278\" height=\"452\" src=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/03\/faqtastic_styles-bouton.png\" alt=\"FAQtastic : styles du bouton\" class=\"wp-image-2244\" srcset=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/03\/faqtastic_styles-bouton.png 278w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/03\/faqtastic_styles-bouton-185x300.png 185w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/03\/faqtastic_styles-bouton-7x12.png 7w\" sizes=\"auto, (max-width: 278px) 100vw, 278px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"wp-block-paragraph\">G\u00e9rez le style de votre bloc suggestions pour le bouton<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Textes et polices<\/li>\n\n\n\n<li>Couleurs<\/li>\n\n\n\n<li>Espacements<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator alignwide has-text-color has-custom-jaune-nous-color has-alpha-channel-opacity has-custom-jaune-nous-background-color has-background\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9437c248 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"132\" height=\"131\" src=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-20-12-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png\" alt=\"FAQtastic : le bloc du contexte de la FAQ\" class=\"wp-image-1667\" srcset=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-20-12-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png 132w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-20-12-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress-12x12.png 12w\" sizes=\"auto, (max-width: 132px) 100vw, 132px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group is-vertical is-nowrap is-layout-flex wp-container-core-group-is-layout-cadb768e wp-block-group-is-layout-flex\">\n<h3 id=\"affichage-des-contextes\" class=\"wp-block-heading\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">Displaying contexts<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">Add the \u2018FAQtastic Context\u2019 block to your composition of <strong>page<\/strong>, <strong>article<\/strong> or <strong>template<\/strong> if you wish to make the context visible on the question page, for example.<br>The context title is customisable.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator alignwide has-text-color has-custom-jaune-nous-color has-alpha-channel-opacity has-custom-jaune-nous-background-color has-background\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9437c248 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"132\" height=\"130\" src=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-20-15-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png\" alt=\"FAQtastic : le bloc du nombres de topics\" class=\"wp-image-1668\" srcset=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-20-15-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress.png 132w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-02-09-at-15-20-15-Modifier-la-page-Foire-aux-questions-\u2039-SSM-Mer-Test-Beneficiaires-\u2014-WordPress-12x12.png 12w\" sizes=\"auto, (max-width: 132px) 100vw, 132px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group is-vertical is-nowrap is-layout-flex wp-container-core-group-is-layout-cadb768e wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-4f997e27 wp-block-group-is-layout-flex\">\n<h3 id=\"affichage-du-nombre-de-topics\" class=\"wp-block-heading\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">Displaying number of questions by topics<\/h3>\n\n\n\n<div class=\"wp-block-group has-custom-jaune-nous-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-a79acb48 wp-block-group-is-layout-constrained\" style=\"border-top-left-radius:50px;border-top-right-radius:50px;border-bottom-left-radius:50px;border-bottom-right-radius:50px;padding-top:3px;padding-right:10px;padding-bottom:3px;padding-left:10px\">\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;font-size:0.7rem;font-style:normal;font-weight:1000\">PRO<\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">Add the \u2018FAQtastic Count by Topic\u2019 block to your composition of <strong>page<\/strong>, <strong>article<\/strong> or <strong>template<\/strong> to display the number of questions in your content.<br>The names of the units can be customised, as can the colours, text sizes and internal and external margins.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator alignwide has-text-color has-custom-jaune-nous-color has-alpha-channel-opacity has-custom-jaune-nous-background-color has-background\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9437c248 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"132\" height=\"113\" src=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-03-06-at-13-32-38-Pied-de-page-\u2039-Element-de-modele-\u2039-SSM-Mer-Test-Beneficiaires-\u2039-Editeur-\u2014-WordPress.png\" alt=\"FAQtastic siblings : bloc\" class=\"wp-image-1877\" srcset=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-03-06-at-13-32-38-Pied-de-page-\u2039-Element-de-modele-\u2039-SSM-Mer-Test-Beneficiaires-\u2039-Editeur-\u2014-WordPress.png 132w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-03-06-at-13-32-38-Pied-de-page-\u2039-Element-de-modele-\u2039-SSM-Mer-Test-Beneficiaires-\u2039-Editeur-\u2014-WordPress-14x12.png 14w\" sizes=\"auto, (max-width: 132px) 100vw, 132px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group is-vertical is-nowrap is-layout-flex wp-container-core-group-is-layout-cadb768e wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-4f997e27 wp-block-group-is-layout-flex\">\n<h3 id=\"affichage-des-questions-du-meme-topic\" class=\"wp-block-heading\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">Displaying questions of the same topic<\/h3>\n\n\n\n<div class=\"wp-block-group has-custom-jaune-nous-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-a79acb48 wp-block-group-is-layout-constrained\" style=\"border-top-left-radius:50px;border-top-right-radius:50px;border-bottom-left-radius:50px;border-bottom-right-radius:50px;padding-top:3px;padding-right:10px;padding-bottom:3px;padding-left:10px\">\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;font-size:0.7rem;font-style:normal;font-weight:1000\">PRO<\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">Add the \u2018FAQtastic Siblings\u2019 block to your composition of <strong>page<\/strong>, <strong>article<\/strong> or <strong>template<\/strong> to display other questions on the same topic to facilitate navigation between questions.<br><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator alignwide has-text-color has-custom-jaune-nous-color has-alpha-channel-opacity has-custom-jaune-nous-background-color has-background\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9437c248 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"132\" height=\"130\" src=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-03-06-at-13-33-46-Pied-de-page-\u2039-Element-de-modele-\u2039-SSM-Mer-Test-Beneficiaires-\u2039-Editeur-\u2014-WordPress.png\" alt=\"FAQTastic indicator : bloc\" class=\"wp-image-1878\" srcset=\"https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-03-06-at-13-33-46-Pied-de-page-\u2039-Element-de-modele-\u2039-SSM-Mer-Test-Beneficiaires-\u2039-Editeur-\u2014-WordPress.png 132w, https:\/\/savoir.avecnous.eu\/wp-content\/uploads\/sites\/30\/2026\/02\/Screenshot-2026-03-06-at-13-33-46-Pied-de-page-\u2039-Element-de-modele-\u2039-SSM-Mer-Test-Beneficiaires-\u2039-Editeur-\u2014-WordPress-12x12.png 12w\" sizes=\"auto, (max-width: 132px) 100vw, 132px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group is-vertical is-nowrap is-layout-flex wp-container-core-group-is-layout-cadb768e wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-4f997e27 wp-block-group-is-layout-flex\">\n<h3 id=\"identification-des-faqs\" class=\"wp-block-heading\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">FAQs identicator<\/h3>\n\n\n\n<div class=\"wp-block-group has-custom-jaune-nous-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-a79acb48 wp-block-group-is-layout-constrained\" style=\"border-top-left-radius:50px;border-top-right-radius:50px;border-bottom-left-radius:50px;border-bottom-right-radius:50px;padding-top:3px;padding-right:10px;padding-bottom:3px;padding-left:10px\">\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;font-size:0.7rem;font-style:normal;font-weight:1000\">PRO<\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">Add the \u2018FAQtastic Indicator\u2019 block to your composition of <strong>page<\/strong>, <strong>article<\/strong> or <strong>template<\/strong> to distinguish your FAQs from other content in your loops.<br>This block allows for free composition by adding as many content blocks as you wish. <br><em>For example, if you want to display your questions as an \u2018FAQ\u2019 taxonomy so that your questions stand out at a glance in search results. <\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator alignwide has-text-color has-custom-jaune-nous-color has-alpha-channel-opacity has-custom-jaune-nous-background-color has-background\"\/>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group infos-supp-prod has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 id=\"vous-souhaitez-plus-dinformations-sur-les-fonctionnalites-de-lextension\" class=\"wp-block-heading\" style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\">Would you like more information about the features of the plugin ?<\/h2>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-0aa01211 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-big-violet\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/apps.avecnous.eu\/blog\/mise-en-page\/les-4-points-de-faqtastic-la-faq-qui-a-des-super-pouvoirs\/\" target=\"_blank\" rel=\"noreferrer noopener\">Read the full article on the plugin<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 id=\"voir-la-fiche-produit-associee\" class=\"wp-block-heading\" style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\">View product sheet<\/h2>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-278e6a48 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--40)\">\n<div class=\"wp-block-columns has-border-color is-layout-flex wp-container-core-columns-is-layout-b1b47302 wp-block-columns-is-layout-flex\" style=\"border-color:#4512ae;border-width:1px;border-radius:10px;padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20);box-shadow:var(--wp--preset--shadow--shadow-4)\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10);flex-basis:40%\">\n<figure class=\"wp-block-image aligncenter size-large has-custom-border\"><img decoding=\"async\" src=\"https:\/\/apps.avecnous.eu\/wp-content\/uploads\/sites\/28\/2026\/02\/Visu_FAQtastic_PRO.png\" alt=\"\" style=\"border-radius:10px\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--30);flex-basis:60%\">\n<h3 id=\"faqtastic-pro\" class=\"wp-block-heading has-custom-violet-nous-color has-text-color has-link-color wp-elements-1\" style=\"font-size:clamp(15.747px, 0.984rem + ((1vw - 3.2px) * 0.907), 24px);font-style:normal;font-weight:1000;text-decoration:none\"><a href=\"https:\/\/apps.avecnous.eu\/boutique\/nos-extensions-wordpress\/apidaepress\/\" target=\"_blank\" rel=\"noreferrer noopener\">FAQtastic PRO<\/a><\/h3>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--10);margin-bottom:var(--wp--preset--spacing--10)\">La FAQ \u00e9lastiques, (in)visible, robustes et \u00e9volutives qui dialogue avec vos visiteurs pour leur apporter des r\u00e9ponses en un \u00e9clair.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:0;margin-bottom:0\">\n<div class=\"wp-block-button btn-cta-violet\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/apps.avecnous.eu\/boutique\/nos-extensions-wordpress\/faqtastic-pro\/\" target=\"_blank\" rel=\"noreferrer noopener\">View product<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>","protected":false},"featured_media":0,"template":"","categories":[1],"tags":[33,34,23],"faqtastic-thematic":[51],"class_list":["post-1655","faqtastic-topic","type-faqtastic-topic","status-publish","hentry","category-documentation","tag-mise-en-page","tag-productivite","tag-wordpress","faqtastic-thematic-configuration"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ 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Posez vos questions, m\u00eame avec des expressions linguistiques e fautes de frappes, FAQtastic comprends le contexte de votre question et vous propose une r\u00e9ponse adapt\u00e9e, si la question n&#039;existe pas, il vous propose de la sugg\u00e9rer. Am\u00e9liorez vos FAQs continuellement, optimisez votre SEO.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/savoir.avecnous.eu\/en\/faq\/faqtastic-la-faq-qui-dialogue-avec-vos-visiteurs\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQtastic : la FAQ qui dialogue avec vos visiteurs - SAVOIR - Base de connaissances NOUS Ouvert, Utile &amp; Simple\" \/>\n<meta property=\"og:description\" content=\"Optimisez vos FAQs, multipliez vos bases de connaissances et le chatbot les relie en une seule bo\u00eete de dialogue. 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