Find all the frequently asked questions – both technical and practical – to help you get to grips with our extensions.

 

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Use our FAQtastic chatbot in the bottom right-hand corner to describe the problem you’re experiencing in your own words. If our chatbot can’t find a relevant answer, it will offer to let you submit your question to us directly.

 

Don’t forget, we’re here to help you, if you’d prefer Please contact us directly!

ApidaePress: Apidae WordPress Connector

Do I need to know how to programme in order to integrate content from Apidae?

Can I apply my website templates to content from Apidae?

Can I use Apidaepress without an Apidae account?

Accounting for WooCommerce – Pro Module

Comment ajouter une colonne supplémentaire à mon export comptable ?

Comment exporter les numéros de compte spécifiques par article ?

Comment exporter vos commandes WooCommerce vers EBP Comptabilité avec "Comptabilité pour WooCommerce"

Comment faire fonctionner l'extension “export comptable” ?

Comment personnaliser les libellés dans l'export comptable WooCommerce ?

How do I enter the account numbers for each country for shipping costs?

How to use invoice numbers generated by WooCommerce PDF Invoices & Packing Slips?

Does your extension comply with the new GDPR standards?

Examples of complex cases involving taxes

I have installed WooCommerce Accounting. How do I export my different VAT rates?

I would like to set specific accounting codes by country, but the tab is empty.

I get the message “no items to export.”

Je n'ai pas de décimales, les montants sont arrondis dans mon WooCommerce ?

Je n'ai pas le calcul des paiements par type dans l'export ?

Pourquoi mes informations n'apparaissent pas dans l'export ?

Quels sont les hooks disponibles dans l'export comptable ?

Woocommerce Polaris connector

How is the overlap between Polaris categories and WooCommerce categories achieved?

How do I hide products without images?

Comment modifier l'identifiant des catégories ?

Comment savoir si un produit non importé est un bug ou un problème de réglage ?

How can I use Polaris product descriptions to optimize my SEO?

Is the WooCommerce store considered a new store and/or a seller in one of the stores?

La synchronisation automatique du connecteur Polaris échoue ou n'aboutit pas

Are sales made on the WooCommerce store correctly sent to Polaris with daily sales figures per item?

My Polaris connector automatic synchronization is not working

Pourquoi un produit est-il marqué en rupture lors de l'ajout au panier ?

Technical requirements for polaris synchronization

EventPost: create an events calendar based on your content

Is EventPost compatible with multisite?

Are custom posts (CPTs) supported in EventPost?

What is a schema code?

FAQtastic: the FAQ that interacts with your visitors

How is FAQtastic's FAQ connected to the chatbot?

Does FAQtastic improve and facilitate the entry of FAQs or context (especially for substantial FAQs)?

Can I customise FAQtastic to fit my theme? And is it compatible with my theme?

If the visitor makes typing errors, will the chatbot be unable to suggest topics correctly?

General FAQs

How long can I use the extension I purchased?

Install a premium extension

I have purchased one of your plugins. How can I obtain and benefit from updates?

I need a new feature, what can I do?

I have noticed a bug. How can I contact you?

Are my prices exclusive of tax or inclusive of tax?

Get our premium extensions in French

Where can I find my invoice?

Hello Bruce : Générateur d'images pour tous vos réseaux en 1 clic

Can I display the colours from my default theme in the palettes?

Can I display custom post types in the selection list?

Can I have more customisation options for my banner?

Can I generate PNG files using my own service?

Can I change the style applied to the banner?

IRIS : Interface de Recueil des Idées et Sondages

How can I differentiate between my teams?

How do I prepare the import file? Should I ask my clients for an Excel file containing only email addresses?

In what circumstances is a token considered to have failed?

Is it better to create parent groups, or a parent group with sub-groups underneath it? Is there a difference?

Is there a limit on the number of emails that can be imported from participants, and in IRIS in general?

Can we set an end date for the survey?

Do the tokens disappear automatically after a while?

When sending a reminder, should I filter the original list of participants so that I only send it to those who haven’t responded to the survey?

What should you do in the event of a mass mailing?

If I run a survey for employees and freelancers, for example, can I create different groups in ‘Groups’?

If I just insert the {link} variable into the mail merge, will it send the link specific to that person?

If we import a raw file from the client and map the correct columns between IRIS and the file, will the unmapped columns be imported as well, or not?

Additional modules for Woocommerce products: repetitive fields and free or quantity-based field groups

Pourquoi les champs personnalisés ne s'affichent-ils pas sur le site ?

Can I update price based on custom values with this plugin?

WooCommerce Paybox Gateway for Subscriptions

Comment est géré le système d'abonnement ?

Tax receipts for WooCommerce

Will all orders generate a tax receipt?